Shipping policy

Shipping Policy – Nenoca Boutique

1. Processing Time
We carefully prepare and ship all orders within 1 business day after payment confirmation.
Orders placed on weekends or public holidays are processed on the next business day.
During the Black Friday period, processing and delivery times may be slightly longer due to high order volumes.

2. Delivery Time

We ship worldwide 🌍

Estimated delivery time: 10 to 14 business days from the shipment date.

Please note that delivery times may vary slightly depending on the destination country and local courier operations. Delays may occasionally occur due to customs clearance or logistics factors beyond our control.

3. Shipping Cost

Shipping costs are calculated at checkout based on your delivery address and the carrier’s rates.
Orders over €100 qualify for free shipping.

4. Tracking Information

Once your order is shipped, you’ll receive an email confirming that it’s on the way.
You can follow your delivery at any time on our website through the Track Your Order page, using your order number and email address.

5. Customs Duties & Taxes

Orders shipped within the European Union include all duties and VAT.
For countries outside the EU, local customs or import taxes may apply and are the customer’s responsibility.

6. Incorrect Address

Please double-check your delivery address before confirming your order.
Nenoca Kids Store is not responsible for undeliverable packages due to incorrect or incomplete information.

7. Didn’t Receive Your Order?

If your order exceeds the estimated delivery time, please contact us at support@nenoca.com — we’ll gladly assist you and reach out to the shipping provider.